A quiet revolution is taking place within the healthcare system, driven by the tireless efforts of eLMIS (electronic Logistics Management Information System) super users. These individuals ensure the seamless operation of the health supply chain, maintaining commodity availability across the country. Dumisani Sakala, a superuser and Pharmaceutical and Supply Chain District Coordinator from Nchanga North General Hospital in Chingola, whose dedication and expertise exemplify the impact of this vital role.
Dumisani troubleshooting eLMIS issues
Dumisani became an eLMIS super user through dedication and a desire to improve healthcare delivery. “I worked closely with the provincial champion, who taught me a lot about the system,” Dumisani explains. His willingness to explore the system independently and his passion for learning have been fundamental in his development. “It’s important for me and my fellow health staff to familiarize ourselves with the system, as it makes our work easier and faster.”
As a super user, Dumisani supports numerous facilities in his district, offering hands-on training and technical supervisory support (TSS). “I train people from different facilities in the district and provide technical support. This year alone, I have supported five health facilities (Kasompe Clinic, Chawama Mini Hospital, Mutenda Rural Health Center, Muchinshi Rural Health Centre and Nchanga North Hospital), and trained about 13 health staff.” Dumisani shares. “This helps ensure that issues are resolved quickly and cost-effectively, as we don’t have to rely on distant support for every issue. I am here to help in the district.”
This localized support structure has proven invaluable, particularly in training new recruits and students on attachment. Dumisani notes that, “This is important, especially with the continuous transfers and new recruitments.” His efforts have not gone unnoticed, with interns like Laban Sakala expressing gratitude for the knowledge transfer. “I appreciate the knowledge transfer from Dumisani,” says Laban. “When I am deployed, I will be ready to use the system effectively for supply chain efficiency.”
Laban Sakala, Pharmacy Technology Student
By building capacity within his team, Dumisani ensures continuity and resilience in supply chain operations. Dumisani also works with various partners to harmonize efforts across the district and ensure equitable distribution of supplies. “We work together as a district to identify facilities that need stock the most when we are low on specific health products, ensuring that benefits go to those who need them the most,” he explains. This collaborative approach is vital for maintaining a robust and responsive supply chain, directly impacting patient care.
The significance of Dumisani’s work is perhaps best summarized by his own words on the importance of commodity availability: “No report, no product. No product, no service. No service, patient deaths or poor health.”
Trained by Zambia’s Ministry of Health and the USAID Electronic Supply Chain Management Information System (eSCMIS) project, Dumisani and other superusers are not just operating a system; they are building a legacy of efficiency, equity, and excellence in the health supply chain. Their work ensures that health facilities across Zambia can meet the needs of their communities, ultimately saving lives and fostering a healthier nation.