Human Resources Specialist – USAID ZAM-Health Activity

LOCATION: Lusaka, Zambia

DEPARTMENT/UNIT: Finance & Administration


REPORTS TO: Human Resources Manager

POSTING DATE: 06/13/2023

DEADLINE DATE: 06/16/2023


The USAID Zambia Accessible Markets for Health (ZAM-Health) Activity is a five-year project to expand the availability and accessibility of high-quality health products and services in the private sector, improve health knowledge, and increase the adoption of healthy and health-seeking behaviors. The program will employ private sector approaches such as marketing, social franchising, and partnerships with for-profit entities to achieve these outcomes. USAID ZAM-Health is implemented by John Snow Health Zambia (JSH) in partnership with JSI Research & Training Institute, Inc. (JSI), Media 365, and PharmAccess.

JSH is seeking an insightful, detail-oriented, and experienced candidate for the position of Human Resources (HR) Specialist for its Lusaka office.  The HR Specialist contributes to the accomplishment of HR practices and objectives by supporting the full employee life cycle from recruitment, and induction to exit, and providing administrative support in the day-to-day running of HR activities. The HR Specialist will report to the Human Resources Manager and work in close collaboration with Regional operations staff.


Roles and Responsibilities 

  • Collect and organize input on HR processes and policies and participate in the review and update of various systems, manuals, guidelines, and tools.
  • Give HR support to the staff based in the Regional offices as and when required.
  • Place adverts for facilitating recruitment, contact shortlisted candidates, and arrange for interviews.
  • Conduct background checks for selected candidates and mails out the candidate offer letter packet as requested and tracks return.
  • Prepares all documentation, staff IDs, and business cards required for new employees.
  • Plan and participate in employee orientation.
  • Assist to maintain HR records through a documented filing system based on the “easy to retrieve” principle.
  • Guide staff on the use of online timesheets.
  • Ensure that all staff have done online ethical training and have obtained certificates.
  • Assist employees with any benefit claim issues.
  • Responsible for updating, and reconciling all staff records/bills for Medical insurance, GPA and Workmen’s compensation.
  • File all compliance reports.
  • Assists with VISA and Work Permit applications when required.
  • Facilitate sign-off exit checklist by supervisors, IT, and other departments for employees leaving the organization.
  • Maintain staff database.
  • Stay informed on changes to local labor laws.
  • Implement and/or adhere to JSH’s personnel, financial, operations, and fraud management policies.
  • Travel to regional offices as needed.
  • Perform other duties as assigned by other senior staff.


  • Bachelor’s degree in Human Resources Management, Law, or Business Administration required.
  • Minimum of three years’ work experience in HR, preferably with an International or local NGO, and good knowledge of HR best practices and standards.
  • Minimum of associate membership of the Zambia Institute of Human Resource Management. Must be current and fully paid up.
  • Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of the local labor law.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), and Web Conferencing Applications.
  • Effective oral and written communication skills.
  • Excellent interpersonal skills.
  • Skills in database management and record keeping.
  • Able to exhibit a high level of confidentiality.
  • Excellent organizational skills and attention to detail.
  • Must be able to identify and resolve problems in a timely manner.
  • Must be able to gather and analyze information skillfully.

How to Apply?

To apply, kindly fill out the application form here.

Please note that you do not need to apply if you do not meet the minimum requirements. Only candidates selected for an interview will be contacted.

Closing Date: June 16, 2023.


JSH is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, gender identity, sexual orientation, sexual preference, genetic information or political affiliation.